How to login

1. Visit https://members.staterecords.com/customer/login.
2. Enter your email address and password.
3. Click the Login button.

How to retrieve password

If you've forgotten or lost your password, you can reset it by visiting our password page. Enter the email address linked to your account, and we'll send you an email with reset instructions.

Don't see the email? Be sure to check your spam, junk, or promotions folders-sometimes messages get filtered there by mistake.

If you're still unable to log in, feel free to reach out through our contact form or call us at (855) 938-5042 for further assistance.

How to change password

To change your password, first log in to your Member's Area. Once logged in, click on "My Account" located at the top right corner of the page.

From there, select "Update Password" and follow the prompts to set your new password.

What do I do if I forgot my username or password

To recover your StateRecords.org's username or password, go to members.staterecords.org and click on the "Forgot Password?" link.

Enter the email address associated with your account, then check your inbox for a reset email. Follow the instructions in that message to create a new password.

Tip: If you don't see the email right away, check your spam or junk folder.

What is my username

Your username is generally the email address you used during registration. You can update this information by logging into your account and navigating to the "My Account" settings. If you're unsure or need assistance, please contact our support team at support@staterecords.org or call (855) 938-5042.

How can I find my receipt or order number?

Each time you make a payment, you'll receive an email with your receipt or order number.

To retrieve it later, you can:

• Check the confirmation email you received when you signed up, or
• Log in to the Member's Area, go to "My Account," and look under the "My Orders" section—your receipt/order number will be listed there.

Is this a subscription billing service?

Yes, our site operates on a subscription billing model. All pricing details are clearly displayed on the checkout page and included in the confirmation email you receive after making a purchase. You can cancel your subscription at any time by visiting the "My Account" page in the Member's Area, using our contact form, or by calling us at (855) 938-5042.

Will I receive a purchase confirmation email?

Yes. You will receive an email from StateRecords.org support department outlining your purchase details.

Modes of Payment

We offer a variety of secure payment options for your convenience, including:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay

All transactions are processed securely to protect your personal and payment information.

How do I cancel my subscription? What is your refund policy?

You may cancel your StateRecords.org subscription at any time by using our contact form or calling us at (855) 938-5042. Please note that subscription fees are billed monthly in advance, and we do not offer refunds for the unused portion of a billing cycle. However, you will retain full access to your account and search features until the end of your current subscription period.

How to reach your Customer Service

Our Customer Service teams operate 24/7. We are here to assist you with any questions or concerns you may have about our service.

Customer Service
Contact Us Form - contact form
Phone number: (855) 938-5042
Email: support@staterecords.org

Our Compliance Department ensures that StateRecords.org's operations adhere to all applicable laws, regulations, and internal policies to protect user data and maintain ethical standards. Contact details are as follows:

Privacy and Opt-Out Requests
Opt-Out Request Form: https://members.staterecords.org/opt-out
Exercise Your Rights Form:
Email: privacy@staterecords.org

How will the charge appear on my statement

Charges will appear on your bank or credit card statement as STATERECORDS.ORG or STATERECORDS.

How can I update my credit card information?

Please contact us by using our contact form or dialing (855) 938-5042.

Our Customer Care Team can assist you with updating your payment information.

How do I use your service?

To get started, simply select any search type from the menu at the top of the page. Fill in the required fields and click the "Search Now" button. Your results will typically appear within a few seconds. To view the details, click the access links or follow the instructions on the results page.

If your search doesn't return any results, try removing or simplifying some of the information-for example, leaving the "city" field blank can help broaden your search.

If you need additional help, feel free to use our contact form or call us at (855) 938-5042.

What is the difference between Unlimited Access and a Premium Report?

Unlimited Access allows you to run frequent searches on general public records. It's ideal for basic information needs and routine lookups.

While Premium Reports include more detailed and specialized data sourced from paid databases. These reports may contain information such as property ownership, professional licenses, in-depth court and criminal records, business affiliations, and other comprehensive background details.

Why does a Premium Report incur an additional cost?

Premium Reports provide access to specialized, detailed information from exclusive databases. The extra fee reflects the value of receiving accurate and comprehensive data that isn't available through general searches. This could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much, much more!

Do I have to buy a Premium Report?

No, you don't have to! If you have an Unlimited Access subscription with StateRecords.org, you can use the unlimited search menu as much as you like without any obligation to purchase Premium Reports.

Do you offer hard copies of records?

StateRecords.org does not provide physical copies of reports. All reports are available as downloadable PDFs, which you can print if you need a hard copy. If you need assistance accessing or downloading your report, please contact us at (855) 938-5042.

What type of information will I be able to access?

StateRecords.org offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search and more.

To learn more about data availability please visit our Data Coverage page.

How up-to-date is your data?

Our service provides access to various public records, but the data comes from sources beyond the control of StateRecords.org.org. Because of this, the information may not always be fully accurate or complete. For more details, please refer to the Warranties section in our Terms and Conditions. As such, we cannot guarantee the accuracy or availability of public records.

Why does the data from the preliminary search differ from the data in the Member's Area?

The preliminary search accesses basic people databases to confirm the individual's existence in the United States and is intended for reference only. Because it uses a limited data set, the results may not match the more comprehensive search results you get in the Member's Area, even when using the same search details.

What should I do if my search returns outdated or incorrect information?

If you encounter outdated or incorrect information in your search results, please reach out to our Customer Support team. You can contact us via our contact form or call (855) 938-5042, and we'll do our best to assist you.

What does opting out mean?

Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.

Why do I need to provide personal details to opt out?

We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.

How long does it take to remove my information?

Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.

Can my information reappear after I opt out?

If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.

Can I opt out for someone else?

Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).

How do I know my opt-out request was successful?

Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our compliance team for assistance.

What if I can't find my record?

If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our compliance team for help.

Can I remove multiple records at once?

Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.

Is my information safe during the opt-out process?

Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.

Does opting out remove my information from other websites?

No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.

How often should I check if my information has been removed?

We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.

What if I run into problems during the opt-out process?

If you encounter any issues, contact our compliance team at:
Email: support@staterecords.org
Phone: (855) 938-5042

Our privacy experts can be reached from 8 am to 6 pm EST, 7 days a week.

Where can I learn more about protecting my privacy?

For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.

What are my privacy choices under applicable laws?

Depending on where you live, you may have certain rights regarding how your personal information is processed. These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.

What is the Daniel Anderl Judicial Security and Privacy Act?

This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members. If you are a covered person under this act, you can request the removal of your information by emailing support@staterecords.org with the subject line: "Attention Covered Person Removal Request.

What information do I need to provide for a Covered Person Removal Request?

When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.

What is the Right to Know?

The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.

How do I correct inaccurate personal information?

If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.

What is a Deletion Request?

A Deletion Request allows you to ask for the removal of your personal information from our database.

How do I opt out of targeted advertising?

If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.

At StateRecords.org, we provide access to public records sourced from a wide range of databases across the country. While this information can be useful for personal purposes, it's essential to understand how it can-and cannot be used. The following guidelines are designed to help you use StateRecords.org responsibly and in full compliance with our Terms of Service. We reserve the right to terminate your access to the Services if you fail to abide by our Terms of Service or use the information provided in violation of our Terms of Services and/or applicable law. You are responsible for reading and understanding our Terms of Service, and this document is provided only as helpful guidance and is not binding on StateRecords.org.

Permissible Uses

• Personal Reference
Use StateRecords.org to search publicly available information for personal reasons-such as verifying details about someone you've recently met or researching property history.
• Peace of Mind
Access public records to stay informed about people in your life-like neighbors, roommates, or online acquaintances.
• Genealogy & Historical Research
Explore your family tree or investigate historical events using archived records.
• Public Record Verification
Cross-reference known information for personal documentation or confirmation purposes.
• Use by Government Agencies (DPPA)
Law enforcement or public safety departments (or their contractors) may access motor vehicle data for official functions.
• Legal Proceedings (DPPA)
Use is permitted in civil, criminal, administrative, or arbitral matters, including service of process and enforcement of judgments.
• Vehicle Safety and Theft (DPPA)
Businesses may use data related to recalls, emissions, safety issues, or vehicle theft investigations.
• Insurance Activities (DPPA)
Insurers may access records for claims investigation, fraud prevention, underwriting, or risk rating.
• Towing and Parking Enforcement (DPPA)
Towing companies or municipal authorities may access data to notify vehicle owners of towed or impounded vehicles.

Prohibited Uses

• Employment-Related Decisions
You may not use StateRecords.org to evaluate individuals for hiring, promotion, or employment eligibility.

StateRecords.org is not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act (FCRA).

• Tenant or Housing Screening
StateRecords.org data cannot be used to assess individuals for rental or leasing purposes.
• Credit, Insurance, or Loan Decisions
You are prohibited from using our platform to evaluate someone's creditworthiness, insurance rates, or loan eligibility.
• Licensing or Public Benefits
StateRecords.org data must not be used to determine eligibility for government-issued licenses or benefits.
• Harassment or Unauthorized Investigations
It is strictly forbidden to use StateRecords.org to stalk, harass, or investigate public figures, officials, or celebrities.
• Marketing or Solicitation (DPPA)
Motor vehicle record data may not be used for advertising or promotional purposes.
• Unlawful Surveillance or Stalking (DPPA)
Any attempt to track, harass, or monitor someone using protected data is illegal and punishable.
• Personal Curiosity (DPPA)
Accessing DPPA-protected data out of curiosity or without a valid reason is strictly forbidden.
• Eligibility Determinations Using DPPA Data
Do not use motor vehicle information to determine employment, credit, insurance, or housing eligibility unless explicitly allowed.
• Any Unlawful Purpose
Using StateRecords.org in violation of federal, state, or local laws may result in civil or criminal penalties.

Important Disclaimers

• Data Accuracy Not Guaranteed
StateRecords.org compiles data from numerous public sources.

We do not create or verify this information, and it may be outdated or contain errors. We do not guarantee the accuracy, completeness, or timeliness of any content on our platform.

• Not a Consumer Reporting Agency
StateRecords.org does not provide "consumer reports" and is not classified as a Consumer Reporting Agency under the FCRA. Our services must not be used to determine someone's eligibility for credit, housing, employment, or other FCRA-covered purposes.
• Agreement to Terms
By using StateRecords.org, you agree to comply with our Terms of Service and Privacy Policy.

Still Have Questions?

If you're unsure whether your intended use is permitted, or you'd like to learn more about how StateRecords.org works, please refer to our full Terms of Service and FAQ for more detailed information. You are ultimately responsible for understanding and complying with our Terms of Service and applicable law when accessing and using our Services.